Before starting
Do I need to visit a bank branch or an office to open my account?
The Bueno account opening is 100% online, you don't need to visit a branch or an office. Register on our web page or with our mobile app (soon to be launched), the whole registration process takes less than 10 minutes. The account will normally be approved the same day but in some cases, it can take a little longer. If we need additional information, we will contact you. Note that manual processes are not carried out during weekends.Some readersHow old do I have to be to open an account?
To open a Bueno account, you have to be at least 18 years old.Some readers
Starting registration
How long does it take to register a Bueno account.
The registration will take you about 5-10 minutes, and is of course 100% online.Few readersHow do I create a Bueno account?
Creating your Bueno account is easy! Just go to www.getbueno.com and click the ‘Open account’ button, this takes you to our web app where you will register your details. The process only takes a few minutes and is 100% online.Few readers
Identification
How long does it take before the account is approved/opened?
We need to verify your identity; the process can take as little as a few hours but in some cases, it might take a little longer. When the account is approved you will receive a SMS and a welcome email. Your new Spanish account number is issued when the account is approved.Few readersHow does the identification process work?
The final step of opening your Bueno account is the verification of your identity. You will take a photo of your ID document and then record a short video to document that you are present in person during the process (the video is only a few seconds long, you are asked to turn you head left/right and then say out 3 numbers loud). A software will check your ID document, in the event that the software fails to verify your identity a manual check will be carried out.Few readersI made a mistake in the registration; how do I correct the information?
In the registration process you can go back and edit information up to the point where we submit the data to our financial partner (this is just before the ID verification step). After this you need to contact us and we will edit the information for you. Just contact our support team and we will help you. Note that it is critical that your name is registered as it is written in your ID document. Else the verification of your identity will fail, so make sure you get this right.Few readersWhy do I need to verify my identity?
You need to verify your identity in order to open and use your account. This policy is in line with a banking regulation commonly known as "Know Your Customer" (KYC) or "Customer Due Diligence" (CDD) and is the process of a business verifying the identity of its clients. It's simply an anti-corruption and anti-fraud measureFew readersI have not received the verification email, what do I do?
You should receive an email from us within minutes after submitting your registration, this email contains a code that you will use the first time you login. The verification code is valid for one hour so make sure you verify your account as soon as possible. If the code has expired just ask for a new one when you log in. What to do if you don’t find the verification email: Check your spam/trash folder and on Gmail also the marketing folder If the Bueno email is locatedFew readersWhy did the identification process fail?
This may be due to the quality of the image/video. Make sure you take a clear photo of your ID document. Good lightening is required but avoid glare on the ID image. An image of a scanned copy of your ID is not allowed, you must take a picture of the ID document. Note that you need to carry out the ID verification on your own, you cannot let someone else take the photo/video of yourself.Few readers