Question 1

Do I need to visit a bank branch or an office to open my account?

Accepted Answer

The Bueno account opening is 100% online, you don't need to visit a branch or an office. Register on our web page or with our mobile app (soon to be launched), the whole registration process takes less than 10 minutes.

The account will normally be approved the same day but in some cases, it can take a little longer. If we need additional information, we will contact you. Note that manual processes are not carried out during weekends.

Question 2

How does the identification process work?

Accepted Answer

The final step of opening your Bueno account is the verification of your identity. You will take a photo of your ID document and then record a short video to document that you are present in person during the process (the video is only a few seconds long, you are asked to turn you head left/right and then say out 3 numbers loud).

A software will check your ID document, in the event that the software fails to verify your identity a manual check will be carried out.

Question 3

How old do I have to be to open an account?

Accepted Answer

To open a Bueno account, you have to be at least 18 years old.

Question 4

How long does it take before the account is approved/opened?

Accepted Answer

We need to verify your identity; the process can take as little as a few hours but in some cases, it might take a little longer. When the account is approved you will receive a SMS and a welcome email. Your new Spanish account number is issued when the account is approved.

Question 5

How do I create a Bueno account?

Accepted Answer

Creating your Bueno account is easy! Just go to www.getbueno.com and click the ‘Open account’ button, this takes you to our web app where you will register your details. The process only takes a few minutes and is 100% online.

Question 6

How long does it take to register a Bueno account.

Accepted Answer

The registration will take you about 5-10 minutes, and is of course 100% online.

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